Privacy Policy
Last updated: April 2025
Welcome to Quad Bikes Marrakech. We are a Moroccan adventure company based in Marrakech, proudly offering thrilling quad biking experiences, buggy rides, camel treks, and unforgettable Berber desert dinners in the heart of the Agafay Desert. At Quad Bikes Marrakech, we deeply respect the privacy of every visitor, customer, and adventure seeker who interacts with our website quadbikesmarrakech.com. This Privacy Policy has been carefully prepared to help you understand exactly what data we collect, why we collect it, how we use it, and what rights you have over your personal information.
We encourage you to read this policy in full before using our website or booking any of our activities. By continuing to use our website, you acknowledge and agree to the practices outlined in this document. If you have any questions or concerns at any point, our team is always available to assist you.
1. Identity of the Data Controller
The entity responsible for collecting and processing your personal data is Quad Bikes Marrakech, a locally owned and operated adventure company dedicated to delivering world-class desert experiences to visitors from around the globe. We are fully committed to handling your data with the utmost care, transparency, and responsibility.
Company name: Quad Bikes Marrakech
Address: Agafay Desert, Marrakech, Morocco
Email: contact@quadbikesmarrakech.com
Phone: +212 644 782 064
Website: quadbikesmarrakech.com
2. Data We Collect
In order to provide you with the best possible service and ensure a smooth booking experience, we collect two categories of personal data depending on how you interact with our website.
Data you provide voluntarily: When you complete our contact form, booking form, or activity request, you share personal details such as your full name, email address, phone number, and preferred activity. This information is essential for us to confirm your reservation, send you important reminders, and provide you with personalized assistance before and during your experience. If you choose to subscribe to our newsletter, we collect your email address solely for the purpose of sending you updates, promotions, and travel inspiration from the Agafay Desert.
Data collected automatically: As you browse our website, certain technical information is automatically gathered by our systems. This includes your IP address, the type of browser and device you are using, the pages you visit on our site, how long you spend on each page, and the source that directed you to our website. This data is collected anonymously and is used exclusively to help us understand how visitors use our site so that we can continuously improve your online experience.
3. How We Use Your Data
At Quad Bikes Marrakech, we believe in full transparency when it comes to how your personal information is used. Every piece of data we collect serves a clear and specific purpose, and we never use your information in ways that go beyond what is described in this policy.
Your data is used primarily to process and confirm your activity bookings — whether that’s a quad bike ride through the rocky Agafay landscape, an exhilarating buggy adventure, a peaceful camel trek at sunset, a tandem paragliding flight, or a magical Berber dinner under the stars. We also use your contact details to communicate important information about your reservation, including confirmation emails, meeting point details, and any last-minute updates.
Beyond booking management, your data helps us respond promptly to any questions or special requests you may have before or after your visit. If you have subscribed to our newsletter, we use your email address to keep you informed about new activities, seasonal promotions, and exclusive offers — always with the option to unsubscribe at any time. On a technical level, automatically collected data helps us monitor website performance, identify areas for improvement, and ensure that our online platform remains fast, secure, and easy to use for every visitor.
4. Legal Basis for Processing
All data processing carried out by Quad Bikes Marrakech is grounded in a clear and legitimate legal basis, in full compliance with Moroccan Law 09-08 on the protection of personal data.
When you submit a booking or contact request, we process your data on the basis of contractual necessity — it is simply not possible to confirm your reservation or answer your inquiry without knowing who you are and how to reach you. For newsletter subscriptions and the use of non-essential cookies, we rely solely on your explicit and freely given consent, which you can withdraw at any time without any consequence. Finally, for general website analytics and security monitoring, we rely on our legitimate interest in maintaining a high-quality, secure, and well-functioning digital platform for all our visitors.
5. Cookies
Our website uses cookies — small text files stored on your device — to enhance your browsing experience and gather useful insights about how our site is used. We use three categories of cookies, each serving a distinct purpose.
Strictly necessary cookies are essential for the basic functioning of our website. Without them, certain features such as the booking form or navigation menus would not work correctly. These cookies are always active and do not require your consent.
Analytical cookies help us understand how visitors interact with our website by collecting anonymous data about page views, session durations, and traffic sources. This information allows us to improve the quality and relevance of our content. These cookies are only activated if you provide your consent.
Preference cookies remember the choices you make while browsing — such as your language preference or previously viewed activities — so that your experience feels more personalized each time you return to our site. You can manage or disable cookies at any time through your browser settings, though doing so may affect some features of the website.
6. Data Retention
We do not keep your personal data for longer than is strictly necessary for the purposes for which it was collected. Data submitted through our contact and booking forms is retained for a maximum period of 12 months from the date of submission, after which it is permanently deleted from our systems. If you have subscribed to our newsletter, your email address will be kept on file until you choose to unsubscribe, at which point it will be removed immediately. Anonymized analytical data gathered through cookies is stored for a period of up to 26 months before being automatically purged.
7. Data Sharing
Quad Bikes Marrakech will never sell, rent, or trade your personal data to any third party under any circumstances. We are a local, independently operated business, and protecting the trust of our customers is one of our most fundamental commitments.
In limited cases, your data may be shared with carefully selected technical partners who assist us in running our website and managing our communications — such as our web hosting provider or email marketing platform. These partners are only authorized to use your data for the specific tasks they are contracted to perform, and they are bound by strict confidentiality agreements. No data is ever transferred outside of this tightly controlled scope.
8. Data Security
We take the security of your personal data extremely seriously. Quad Bikes Marrakech has implemented a range of technical and organizational measures designed to protect your information against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our website is protected by the HTTPS protocol, which ensures that all data transmitted between your browser and our servers is encrypted and secure. Our internal systems are regularly reviewed and updated to maintain the highest possible standards of data protection.
While we do everything in our power to safeguard your data, it is important to note that no method of transmission over the internet is completely infallible. We are committed to acting swiftly and responsibly in the unlikely event of a security incident.
9. Your Rights
As a visitor and customer of Quad Bikes Marrakech, you have a number of important rights regarding your personal data, guaranteed under Moroccan Law 09-08 on the protection of individuals with regard to the processing of personal data. We are fully committed to upholding these rights and making it as easy as possible for you to exercise them.
You have the right to access the personal data we hold about you and to receive a clear explanation of how it is being used. You also have the right to rectification, meaning you can request that any inaccurate or incomplete information be corrected without delay. If you wish for your data to be removed from our systems entirely, you may exercise your right to erasure at any time. You also have the right to object to certain types of processing, as well as the right to data portability, which allows you to request a copy of your data in a structured, commonly used format.
To exercise any of these rights, simply send us an email at contact@quadbikesmarrakech.com with a clear description of your request. We are committed to providing a full and transparent response within 30 days of receiving your request.
10. Data Breach Notification
In the event of a personal data breach that poses a significant risk to your rights and freedoms, Quad Bikes Marrakech will notify you as quickly as possible and take all necessary steps to contain the breach and minimize its impact. We will act in full accordance with the requirements of Moroccan Law 09-08 and the guidelines issued by the CNDP (Commission Nationale de contrôle de la protection des Données à caractère Personnel). Transparency and accountability are values we hold at the core of everything we do.
11. External Links
Our website may include links to external platforms and third-party websites, including our social media pages on Facebook, Instagram, TripAdvisor, and WhatsApp. While we carefully select the platforms we associate with, Quad Bikes Marrakech has no control over the content or privacy practices of these external sites and cannot be held responsible for them. We strongly encourage you to review the privacy policies of any third-party websites you visit through links on our platform.
12. Changes to This Policy
As our business grows and evolves, and as data protection regulations continue to develop, we may occasionally need to update this Privacy Policy to reflect new practices or legal requirements. Any modifications will be published on this page, and the date at the top of the document will always reflect the most recent revision. We encourage you to check this page periodically to stay informed. Your continued use of our website following any updates constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way we handle your personal data, please do not hesitate to get in touch with us. Our team is always happy to help and will do its best to respond to your inquiry as quickly as possible.
Email: contact@quadbikesmarrakech.com
Phone: +212 644 782 064
Address: Agafay Desert, Marrakech, Morocco
